Starter
Thread
A first desk for one to three people.
$0/ month
- Shared inbox for up to 3 agents
- Email and web chat channels
- Basic help center
- Canned replies
Guide every customer out of the labyrinth
For Support Teams Lost in the Maze
Email, live chat and social DMs land in one shared inbox. Theseus routes each ticket to the right person, hands them the right help article, and keeps the whole customer story on screen.
Thread, the starter plan, is $0 for up to 3 agents.
Watch a ticket route itself
Queues that stay readable at these desks
RavenscroftSaltmarshBirchwellGranite PeakYellowpine
What’s inside
One Inbox. Zero Dead Ends.
Every channel, every rule, every past order, stitched into the same desk your team already sits at.
01 / Shared inbox
Email, Chat, and DMs in One Queue
Stop alt-tabbing between mailbox, widget and Instagram. Every message lands in one shared inbox with its channel, owner and clock attached, so nobody has to ask “did anyone answer this?”
02 / Routing
Tickets Find the Right Desk on Arrival
Theseus reads topic, language and agent skill the moment a message lands. A Spanish shipping question skips the general pile and goes straight to the teammate who handles exactly that.
03 / Knowledge base
The Help Center Talks Back While You Type
Suggested articles appear beside the draft, one keystroke from pasting a real link instead of retyping the answer. Customers see the same articles in the chat widget before they ever send a message.
04 / SLA timers
Deadlines Warn You Before They Bite
A timer rides on every ticket, then nudges the owner and finally a lead while there’s still time to fix it. Escalations fire on your rules, so a quiet Friday stays quiet.
05 / Customer timeline
The Whole Story, in One Scroll
Open a ticket and see every past chat, email and order in a single timeline. Agents stop asking customers to repeat themselves, and customers notice.
Routed on arrival
The right desk, first try
Topic, language and skill decide who sees a ticket. Nothing waits in a general pile.
The short version
31
Channels in. One queue out.
Warned, not surprised
Late is a notification, not a post-mortem
SLA timers ping the owner and then a lead before the deadline, not after it.
Setup
Plug In, Dial In, Go Live
No migration project, no consultant. You wire up the channels, teach routing your rules, and open the doors.
Connect
3channels
Point Everything at One Place
Link your support email, drop the chat widget on your site, and connect social accounts. Moving over from Zendesk? Bring your old tickets along.
Configure
3signals
Teach Routing Who Does What
Pick topic, language and skill as the signals, then set SLA targets and escalation rules. Import your help articles or write the first few.
Launch
1queue
Open the Doors
Invite the team, switch on the chat widget and the help center, and let the first real ticket sort itself.
Integrations
Plays Nice With the Stack You Already Pay For
Context flows in from the tools your customers already touch.
ShopifyOrders land in the timeline
DropboxAttach files to replies
ZendeskImport your old tickets
GitLabLink tickets to issues
CalendlyBook a call from a thread
XeroInvoice context at hand
Plans
Pick Your Path Through
Flat monthly prices in USD. Start on Thread, then step up when the queue does.
Teams
Labyrinth
For desks that outgrew a free inbox.
$79/ month, flat
- Unlimited agents
- Skill-based ticket routing
- SLA timers and escalations
- Automation rules
- Customer satisfaction surveys
ScaleTop tier
Minotaur
For big desks with auditors and a lot of seats.
$789/ month
- Custom roles and permissions
- SSO and audit logs
- Advanced analytics dashboards
- Dedicated success manager
Labyrinth is one flat price, however many agents you add.
Customer stories
Quiet Queues, Loud Praise
Routing finally reads the room. Spanish-language tickets go to the agents who speak it, and refund questions skip the general queue entirely.
More from the queue
The suggested articles are why our macro folder stopped growing. Agents paste a real help-center link instead of retyping the answer.
SLA timers turned deadlines from a surprise into a warning. Escalation pings land with enough time left to actually fix something.
Your move
Give Every Question a Way Out of the Maze
Start on Thread for $0, or move the whole desk onto Labyrinth today. Your customers will feel the difference by their next reply.
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